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Confidentiality / Privacy

All your private data is confidential. We will never sell, exchange or market it in any way. For further information on the responsibilities of both parts, you may refer to our Full Privacy Statement

Order, Cancellation and Return Policies

TELESTARSTUDY Distributors cannot guarantee availability of items, exact ship dates, action figure assortment breakdowns, packaging or product variations, or exact quantities available to sell. We disseminate product information as it is provided to us by the manufacturers. We will do our best to continually update product information on our site. Product specifications, pricing, ship dates and availability are subject to change without notice. Buyer consents to all products having an indefinite ship date extension beyond the original estimated ship date. We reserve the right to limit quantities sold. We reserve the right to refuse any sale. Orders may not be cancelled. All products are inspected for quality/condition prior to shipment. Claims for minor packaging dents and dings will not be accepted. Claims for items damaged in transit must be made against the carrier. Claims for items damaged in transit must be submitted within 14 days of the ship date. *Damage claims against a carrier requires all shipping materials to be held until the claim has been resolved. Shipping service failure claims must be submitted within 7 days of the ship date. Claims for defective merchandise must be submitted within 14 days of the ship date..

Shipping Insurance and Damage Claims

If you require insurance on your shipments, be sure to request it on your order when placed. We do not automatically insure shipments. FedEX and UPS will typically only cover up to $100 for uninsured packages. If you require more coverage it will need to be purchased at the time of processing your order. USPS will typically include some coverage depending upon the service level of the shipment. So if you need to insure, include the request and the amount of coverage at the time of placing your order. All products are inspected for quality/condition prior to shipment. Claims for minor packaging dents and dings will not be accepted. Claims for items damaged in transit must be made against the carrier. Claims for items damaged in transit must be submitted within 14 days of the ship date. *Damage claims against a carrier require all shipping materials to be held until the claim has been resolved. If any part of a shipment goes missing prior to the carrier's demonstration of delivery, a claim will be filed with the carrier. At the moment the carrier demonstrates delivery has been made (tracking), the responsibility shifts to the recipient. NOTE: All shipments that are shipping to a TELESTARSTUDY Distributors customer that have a residential delivery address will ship with Signature Service, which will be charged to the customer. This is for all direct TELESTARSTUDY Distributors customers. Drop shipments will not be affected by this policy. TELESTARSTUDY Distributors customers are free to decide if signature service is necessary for their drop shipments. Missing deliveries will not be the responsibility of TELESTARSTUDY Distributors. Shipping service failure claims must be submitted within 7 days of the ship date. Claims for defective merchandise must be submitted within 14 days of the ship date. Any Duties or Taxes imposed upon a shipment going outside of the USA will be the responsibility of the recipient or the person/company placing the order. If such fees are claimed upon TELESTARSTUDY Distributors, the amount of the claim will be charged to the person/company that placed the order.

Payment

Payment for merchandise must be made when orders are ready to ship, prior to leaving our shipping facility. Acceptable forms of payment include Visa, Mastercard, Money Orders (US Funds) and Bank Wire Transfers (US Funds drawn on a US Bank).

 

If you have any questions or require additional information you are welcome to contact us.
Please click here to be redirected to the Contact Page.

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TELESTARSTUDY Distibutors.
Dram Trade LLC
9888 W Belleview Ave
STE 2051
Denver,CO 80213

Monday through Friday
9:00am-5:30pm EST
720-744-3038

Email Support at:

[email protected]

We will do our best to update product information as it is made available by the manufacturers, but please note that product specs, availability and prices are subject to change without notice.

Pokemon
Nintendo